WWF's Grievance Mechanism ensures that transparent, legitimate and trustworthy mechanisms are established at different levels to enable any affected stakeholders, including Local Communities and Indigenous Peoples, to raise their complaints or grievances and have them addressed in a timely and consistent manner.

WW-Pacific has established a Grievance Redress Mechanism (GRM) in the areas where we work. There is an internal Standard Operating Procedure (SOP) in place to receive, acknowledge, investigate and seek resolution for grievances. Importantly, the GRM is designed to provide equal and equitable access for women and men, as well as vulnerable and marginalized groups, including youth and people with disabilities. During the stakeholder outreach processes at the community level, women and marginalized groups are made aware of, and are encouraged to use, the GRM.

A grievance can be raised in several ways including using the community Grievance box in local communities, speaking directly to WWF staff when they visit the field, by phone: +679 331-5533 or via email: projectcomplaint@wwfpacific.org. There are also local language posters displayed throughout stakeholder communities to increase awareness.

RAISE A COMPLAINT